9k999 Privacy Policy — Your Information Is Our Responsibility
This policy describes with full transparency how your personal information is collected, used, and kept secure.
Introduction and Summary
9k999 ("we", "our") operates a safe and reliable online casino and sports betting platform for players in Bangladesh. We believe that your privacy is a fundamental right. This privacy policy is written to inform you about what information we collect, why we collect it, how we use it, and what your rights are.
By using the 9k999 website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. If you do not agree with any term of this policy, please stop using our services and contact us at [email protected] for any questions.
This policy applies only to services operated under the 9k999.lat domain. It does not apply to third-party websites or services.
What Information We Collect
We may collect and process the following categories of information. In each case, only the information that is necessary will be requested.
Personal Identity Information
When opening an account and during the process of using our services, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National Identity Card (NID) or passport number (for KYC verification)
- Selfie or identity confirmation photo
Financial Information
We collect the following financial information for transaction processing and fraud prevention:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Type of payment method
We never store full PINs, passwords, or bank login credentials.
Technical and Usage Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Operating system
- Page visit information and session duration
- Information obtained from cookies and tracking technologies
Gaming Activity Information
To ensure responsible gaming and to improve service quality, we store the following information:
- Betting history and results
- Most used games and session length
- Records of bonus claims and wagering completion
- Self-exclusion or limit-setting requests
Purpose of Data Use
We use your information only for specific, lawful, and transparent purposes. Each purpose is described in detail below.
Account Management and Service Delivery
We use your personal information to create, verify, and manage your account. This includes login verification, password recovery, deposit and withdrawal processing, and keeping gaming services running. This information is also needed to correctly apply our welcome bonus and other promotional offers.
Identity Verification and KYC Compliance
We follow the KYC (Know Your Customer) process for fraud prevention, anti-money laundering, and age verification. Your identity document and personal information are verified in this process. Only those aged 21 or older may use our services.
Security and Fraud Prevention
We operate automated and manual monitoring systems to ensure the security of your account and transactions. If suspicious activity is detected, we will notify you and secure your account if necessary. We keep your data protected using SSL encryption and fair play technology.
Responsible Gaming Support
We monitor your gaming habits to help you play responsibly. If signs of excessive gaming are observed, our team may contact you. You can also request to set limits or self-exclude at any time.
Customer Service and Communication
Our 24/7 live chat support team may view your account information to help resolve your issues. You may be notified by email about promotional offers, updates, or important policy changes. You can request to stop receiving promotional communications at any time.
Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. We use cookies for the following purposes:
- Essential cookies: Keeping login sessions active, storing security tokens.
- Functional cookies: Remembering language preferences and platform settings.
- Analytics cookies: Understanding usage patterns to improve service quality.
Cookies can be disabled from your browser settings. However, some services may become limited as a result.
Third-Party Cookies
Game providers (such as Pragmatic Play, Spribe, JILI) or payment processors may use their own cookies. These cookies are governed by the respective provider's own privacy policy.
We do not have full control over information obtained from third-party cookies. However, we ensure that our partners comply with appropriate security standards.
Data Sharing and Disclosure
We do not sell your personal information to third parties. Information is shared only in the limited circumstances listed below.
Service Provider Partners
Some trusted third parties are engaged to support the operation of our services, such as:
- Payment processors (bKash, Nagad, Rocket)
- Game software providers
- KYC and identity verification services
- Cybersecurity and cloud storage services
- Customer service software
These partners are given only the information necessary for their specific role and are contractually bound to protect that information.
Legal Obligations
If disclosure of information is required by legal proceedings, a court order, or a lawful directive from a competent authority, we are obligated to comply. In such cases, we will try to notify you in advance where possible, unless prohibited by law.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new operating party will be bound to comply with the terms of this privacy policy.
Data Security Measures
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall
Servers are protected by advanced firewalls and intrusion detection systems.
Access Control
Only authorized staff may view your information for specific, necessary purposes.
Regular Audits
The effectiveness of data security measures is regularly reviewed and tested.
Steps Taken in Case of a Data Breach
If a data breach occurs, we will immediately launch an investigation and notify affected users as quickly as possible. We will take the necessary technical and administrative steps to limit the damage.
If you notice unusual activity on your account, report it immediately to [email protected] or contact us via live chat.
Data Retention Period
Information for Active Accounts
We retain your complete information for as long as your account is active. This is essential for service delivery and account management.
After Account Closure
Even after an account is closed or deactivated, we may retain certain information for a defined period, because:
- To meet legal obligations
- For dispute resolution and claim prevention
- To assist in fraud investigations
- For audit and record-keeping purposes
Once the required period has ended, we delete your information securely or anonymize it.
Financial Transaction Records
Documents related to financial transactions and KYC may be retained for an extended period in accordance with legal requirements. This retention is carried out under anti-money laundering regulations.
Your Rights and Choices
You have important rights over your personal information. These rights are described in detail below.
Right to Access Information
You can request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.
Right to Correct Information
If any information we hold about you is incorrect or incomplete, you can request a correction. Once you provide the accurate information, we will update it as soon as possible.
Request to Delete Information
In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business reasons.
Opt Out of Marketing Communications
You can request to stop receiving promotional emails or communications at any time. Let us know your preference via live chat or by contacting [email protected]. Essential service-related communications will continue.
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali
We will verify your request and respond within a reasonable time. You may be asked to provide some information to confirm your identity.
Protection of Minors
21+ Age Policy
9k999 services are only for users aged 21 or above. We do not intentionally collect personal information from minors.
Age is verified at the time of registration. If we find that a minor has registered by providing false information about their age, that account will be closed immediately and the collected information will be deleted.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
Process for Changes
We may update this privacy policy from time to time. Changes may occur due to changes in the scope of services, introduction of new technology, or legal obligations.
For significant changes, we will notify you by email or through a notice on the platform. Continued use of our services after changes take effect will be considered your acceptance of the updated policy.
Previous Versions
If you would like to view a previous version of this policy, please contact us. We keep a record of the date and main changes for each version.
Contact Us
For any questions, concerns, or to exercise your rights regarding this privacy policy, please contact us.
Privacy Contact
Live Chat: 24/7 support available in Bengali
We take all privacy-related requests seriously and aim to respond within a reasonable time. Your request will be processed after your identity has been verified.
To learn about our other policies: